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Customer Experience

Optimizing transit performance through data-driven journey mapping

By Vince Tam | HNTB

How customer experience insights and operational data support reliability, safety and ease of use across transit systems

Expanding transit. Expanding opportunity.

By Brent Cagle | Charlotte Area Transit System

As CATS embarks on a generational expansion, it is broadening the definition of customer experience to reflect the broader value its system will offer.

VTA's customer-centric vision

By Adam Burger | Santa Clara Valley Transportation Authority

The Santa Clara Valley Transportation Authority identifies core principles to develop its customer experience program

Putting the customer experience at the center of every ride

By Scott Sauer | Southeastern Pennsylvania Transportation Authority

SEPTA's customer experience philosophy helps support frontline employees while creating a safe, clean and reliable system for every rider

Delivering reliable and safe transit for southeast Michigan

By Tiffany J. Gunter | Suburban Mobility Authority for Regional Transportation

How SMART’s core values are driving safer service, trust and mobility across the region

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State of Good Repair

Increasing asset life through a state of good repair

By Chad Allen | HNTB

When agencies view state of good repair as part of a holistic, data-informed asset management program, they can extend asset service life, reduce costs, increase efficiency, minimize service disruptions and strengthen public trust.

Continuing operational excellence

By Dow Constantine | Sound Transit

How Sound Transit is advancing a state of good repair in the midst of historic expansion

A balanced approach to asset renewal

By Debra A. Johnson | RTD Denver

RTD Denver’s four strategic initiatives for modernizing and achieving a state of good repair

Driving growth in San Antonio

By Jon Gary Herrera and Tremell Brown | VIA Metropolitan Transit

How VIA is modernizing operations to ensure a state of good repair and empower its community

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Efficient Mobility

Achieving an efficient mobility future

By Fiona Wu and Amanda DeGiorgi | HNTB

Leveraging strategic planning, effective partnerships and public engagement, agencies are optimizing their fleets through sustainable, next-generation transit technologies

Improving performance and quality of life for communities along the corridor

By Michelle Bouchard | Caltrain

Strategies that powered Caltrain’s diesel to electric transformation

Innovative technologies and strong partnerships drive sustainability

By Michelle Allison | King County Metro

How King County Metro is working toward zero emissions

Leveraging innovative technology and strategic planning to reduce emissions

MARTA’s commitment to sustainable transportation is driven by timely investments in electric vehicle infrastructure

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