Advancing Inclusive Customer Experience in Transit Training
Delivering great transit systems starts with understanding the people who use them. Join us for Advancing Inclusive Customer Experience in Transit, a one‑hour virtual training that focuses on how customer needs, abilities, and lived experiences influence project outcomes, and how every discipline plays a role.
Participants will see how concepts like accessibility, universal design, and inclusive design can be applied in practice, and will be introduced to journey mapping as a hands‑on tool to identify barriers and opportunities across the rider experience from trip planning through arrival. The live, virtual session reinforces empathy and collaboration as shared responsibilities throughout the project lifecycle.
Eligible for: 1 PDH, AICP, AIA, and LA CES (pending)
HNTB Employee Registration Link:
Advancing Inclusive Customer Experience in Transit – Employee Workday Registration
External Participant Registration Link:
Advancing Inclusive Customer Experience in Transit – External Participant Form
PRESENTERS:
Speakers
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Brandi CrawfordIntegrated Planning Services Director
